YOUR INFORMATION
Privacy at Lavender Hope.
This page explains how information submitted through the Lavender Hope website is used.
What we collect
Hall hire, recurring business or charity hire, volunteer and practical-support forms collect the contact and practical information needed to respond to your request. A food-delivery request may include your address, reason for needing delivery and optional allergy information. Applicants for recurring hire also upload insurance and other supporting documents relevant to their activity. The community survey is anonymous and does not ask for your name, email address or telephone number.
How we use it
We use booking information to assess availability, prepare an agreement, record payments and send booking receipts or balance reminders. Business and charity documents are used to check that suitable cover is in place for the proposed activity. We use volunteer and practical-support information to respond to the request and arrange suitable contact, appointments or eligible food delivery. Survey responses help us plan activities and apply for community funding.
Monthly email updates
If you actively choose to subscribe, we record your email address, the wording you agreed to and the date and source of your consent. We send a confirmation link before activating a subscription. Monthly updates are optional, are not combined with service requests and include an unsubscribe link. You can withdraw your consent at any time.
Who can see it
Access is limited to authorised Lavender Hope personnel through a protected administration area. Uploaded insurance files are stored privately and are not published on the website. We do not sell personal information.
Documents, retention and payment
Insurance documents are retained only for as long as they are needed to assess and manage the hire, meet legal or insurance responsibilities, and resolve any relevant issue. Practical-support information is kept only while it is needed to respond, arrange the service and meet any safeguarding or record-keeping responsibility. Payment records and reminder delivery records are kept securely for booking administration and financial record keeping. Bank details are not collected through the public booking form. Other proof, identity checks and payment instructions may be requested securely after an application has been reviewed.
Timeline photographs and videos
Photographs and videos are published in the community history timeline only where Lavender Hope has permission or another appropriate lawful basis to use them. Additional care is taken where children or vulnerable people are identifiable. Please contact us if you have a question or concern about an image.
Your choices
You may ask to access, correct or delete information we hold about you, subject to any information we must retain for legal, safeguarding or financial reasons.
Contact
Email hello@lavenderhope.co.uk or call 020 8674 4803 with a privacy question or request.